We use DHL for all our shipments across Europe, offering reliable service with the following key details about our shipping process:

Shipping and Delivery Timeline:

  • Order Processing Time: All orders are processed and ready for shipping 7 working days after payment is completed.
  • DHL Pickup: Orders are picked up by DHL on the 7th working day after payment.
  • Shipping Duration: Once DHL picks up the order, it typically takes an additional up to 5 days for delivery.
  • Cold Chain Products: For items that require refrigeration, they will be picked up by DHL on the 7th working day and delivered to you the next day to ensure freshness.
  • International Shipping: We ship across Europe only.

Note: While most orders arrive within the expected time frame, some shipments may experience a delay of 1-2 days beyond the estimated delivery time.

Order Tracking:

  • Tracking Numbers: Once DHL picks up your order (on the 7th working day after payment), we will email you the tracking number. Please check your Spam or Junk folder if you do not see it in your inbox.
  • Order Updates: DHL will send all order status updates directly, so it is important to monitor your email for updates.
  • Tracking Delays: DHL’s tracking system may not always update in real time. If you experience delays, it may take time for tracking information to reflect accurately.

Order Status Notifications:

  • Process: Your order has been received and will be processed shortly.
  • Completed: Your shipping label has been printed, and the order will be picked up by DHL on the 7th working day or has already been picked up.

Shipping Costs:

  • Flat-Rate Shipping: Most orders are shipped with a flat rate. No hidden fees.

Frequently Asked Questions (FAQ):

1. When will DHL pick up my order?
DHL will pick up your order on the 7th working day after you complete payment.

2. When will I receive my tracking number?
Your tracking number will be sent to you via email on the same day that DHL picks up your order. Please check your spam/junk folder if you don’t see it in your inbox.

3. Why is my tracking information not updating?
DHL’s tracking system may take time to update. If there’s a delay beyond the estimated delivery window, feel free to contact us.

4. How long does it take for my order to arrive?
Once DHL picks up your order, it usually takes up to 5 days for delivery. For refrigerated products, delivery is made the next day after DHL picks up the order.

5. What should I do if my order is delayed or lost?
If it’s been more than 10 days past the expected delivery date, please email us with your order details so we can investigate the issue with DHL.

6. Do you accept returns?
We only accept returns if the wrong product was sent. In such cases, we will cover the return shipping costs.

7. Do you ship internationally?
Yes, we ship to all countries within Europe.