Shipping and Returns at gosvet.com

How can I be sure that the products you sell are authentic?

We work directly with the most renowned international and European laboratories, which guarantees the authenticity of all our products. In addition, we comply with current European legislation on medicines and medical devices.

Do you ship to my country?

Yes, we ship to all of Europe except the United Kingdom, Switzerland and the Canary Islands.

How long will it take to receive my order?

The total delivery time depends on the order preparation time and shipping time. We need 5-6 business days to prepare orders due to the high volume of requests. Once your order is ready, we will notify you by email. After that, the shipping time with DHL may vary depending on the destination. Please note that cold chain products are shipped with DHL Express and arrive the day after they are collected at our facilities.

How much are the shipping costs?

Shipping costs are calculated at checkout and depend on the weight of the order and the destination. We do not offer free shipping as our prices are very competitive.

How I can keep track of my order?

Once DHL picks up your order, you will receive an email with a tracking number. You can use this number to track the status of your order on the DHL website. Sometimes it may take a while for the tracking to update.

What happens if I'm not at home when the courier arrives?

If you are not at home when the courier arrives, DHL will attempt to deliver at another time or leave a notification so you can pick up your order at a collection point.

:What is the deadline for returning a product?

You have 14 calendar days from receipt of the order to request a return.

What products can I return?

You may return any unopened, unused item in its original packaging, including all accessories and documentation. Personalized or custom-made items cannot be returned.

Who pays for the return shipping costs?

Return shipping costs are your responsibility, unless the product is defective or there was a shipping error on our part.

How can I return a product?

To return a product, you must first contact our customer service to
obtain a return authorization number. We will tell you the steps to follow to complete the return authorization.
the return.

When will I receive the refund?

Once we have received and inspected the returned product, we will proceed to issue the refund.

Is it safe to buy from gosvet.com?

Yes, shopping at gosvet.com is completely safe. Our website uses an SSL certificate that
guarantees the encryption of your personal and banking data during the transaction. In addition,
We comply with all security and data protection regulations.

Do you have customer service?

Yes, you can contact our customer service by email or
WhatsApp. You'll find contact information in the "Contact" section of our website.
Our team will be happy to answer your questions and help you with any problems you may have.
you may have.

Products and Services from gosvet.com

What kind of products do you sell?

At gosvet.com you will find a wide range of over-the-counter medications and veterinary products.
parapharmacy and hygiene products for the care of your pet.

Do you work with well-known brands?

Yes, we work with all international and European laboratories, offering products
certified according to current European legislation.

Do you offer online pharmaceutical advice?

We do not offer online pharmaceutical advice. We recommend that you consult with your
trusted veterinarian for any questions about your pet's health.

Do you have any loyalty program for customers?

We do not currently have a loyalty program.

How can I make sure I'm buying the right product for my pet?

We recommend that you consult with your veterinarian to determine which product is the most suitable.
suitable for your pet's specific needs.

Do you have products for specific needs (allergies, intolerances, etc.)?

Yes, in our catalog you will find products for pets with allergies, intolerances and others.
specific needs. You can use the filtering options on the website to find the
products that best suit your pet.

Is a veterinary prescription required to purchase?

Some products require a veterinary prescription. If your order includes any product that requires a prescription,
need, we will request it from you by email. If you do not receive this email on the same day of the
requested, means we don't need it.

I have entered an incorrect address, what should I do?

If the order is marked as "shipped," there's little we can do. Your order is likely
returned to our facilities after a certain period of time. In that case, we will refund you.
complete. But if your order is still "processing," we can change the address in time.
Please email us with the correct address as soon as possible.

I have not received the confirmation email, what do I do?

Emails are sent automatically. The confirmation email may have been sent
gone to your spam folder. We invite you to mark our email as safe for
continue receiving emails.

There's nothing in Spam?

If you can't find the confirmation email in your spam folder, you may have
You entered your email address incorrectly when placing your order. In this case,
Contact us by email or WhatsApp so we can correct it.

It's been a long time and I don't know the status of my order.

We always send updates on the order status. Before contacting us,
We recommend that you review the estimated delivery times and preparation times of the
order. Please also confirm that your email address is correctly entered in
the order and that there is no email from us in your spam folder. If you have done all this and it has
If it has been longer than usual, contact us and we will help you.

Can I make my purchase by phone or email?

Buying and selling is done exclusively through the website. Payments and collections are managed in an automated manner.
secure online platform. We do not work with PayPal.

CONTACT US FOR ANY QUESTIONS

Moreira Portugal

Assistance all week from 10:00 a.m. to 22:00 p.m.

Monday - Tuesday 10.00am - 4.00pm (By Appointment Only) Wednesday - Saturday, 10.00am – 4.00pm Sunday, Closed

Phone Number

+34 651 13 11 44

Email

[email protected]

Email